Q: What methods of payment do you accept?
A: We accept Visa, Mastercard, Discover and PayPal.
Q: What is your Shipping Policy?
A: Items are assembled or made after your order is processed. Therefore, most Items will ship within 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.
Order Amount Shipping
Up to $15.00 - $11.95
$15.01 thru 30.00 - $13.95
$30.01 thru 50.00 - $15.95
$50.01 thru 75.00 - $18.95
$75.01 thru 100.00 - $20.95
$100.01 thru 150.00 - $22.95
$150.01 thru 210.00 - $25.95
$210.01 and up - 15% of purchase price
AK, HI, APO/FBO's and P.O. Boxes add $10.00 to regular shipping charges for
US Priority Mail shipment.
Oversized items will require an additional shipping charge, because some items
are bulky or heavy. Costs to ship these items is always higher than other items.
Examples: Queen Velvet Bedspread, King Comforter, Bedrest, etc.
Canadian orders are subject to applicable custom and duty fees upon receipt.
If you would like expedited shipping, please contact us for a shipping quote.
Q: How do I get a color swatch sent to me to confirm the color and texture of the product I want to order?
Q: What do I do if I have problems with my order?
A: We are able to send color swatches of our custom bedding products so you
can touch and feel the fabric you are about to order. However, we cannot guarantee the swatch color to be an exact match of the
product you will receive; it will only be a good representative of that color. Please do not use the color swatch to try to
get an exact match with items you already have.
Fabric colors can vary up to 20% since dye lots and fabric colors vary
from roll to roll and depending on which roll of fabric the swatch came from it
may not be the same roll your product will be made from. Because each order is custom made to your
specifications after you order, it will not be eligible for return. We want you to be satisfied with the product. Please contact us if you have any questions
about our product colors and/or guarantee.
If you would still like a color swatch, your request will go out the
next business day for all requests made before 2pm MST.
A: If you have problems with your order please contact us
first thing. Then we can help you get your questions and concerns resolved quickly.
Q: How can I update my user profile or change my password?
A: Log in then click on Welcome at the top of the page.
Q: Is your site secure?
A: Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.
Q: What if I'm looking for an item that you don't currently carry?
A: Due to our ever expanding product line an item we carry may not yet be featured. If you can't find the item you are looking for please contact us with the product name and description and we will do what we can to help.
Q: How can I get in touch with you if I have a question?
A: Please see the Contact Us page for information on getting a hold of us.
Q: Will I be charged sales tax?
A: If the shipped to address is in Arizona, there will be an 8.05% sales tax charge.